Have you ever admired a co-worker who’s able to navigate challenging situations with ease and professionalism, no matter the politics and difficult personalities involved? You know the type: She has a Teflon-like ability to deflect anger and frustration in the problem-solving process and doesn’t settle for an outcome that would sacrifice her self-respect or clout among colleagues.
What she’s exhibiting is a key personality attribute that’s important in both business and life: assertiveness. For those of us who avoid confrontation like the plague—or, on the flipside, those of us who have hair-trigger tempers—this calm-yet-effective, agreeable-yet-firm temperament seems superhuman. Assertiveness requires skill and can take time to cultivate, but it’s a quality you can (and should) aspire to master. Read more...
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